Thank you for sharing your personal information. By visiting www.acus-sound.it/shop you are accepting and consenting to the practices described in this Privacy Notice.
Controllers of Personal Information
Any personal information provided to or gathered by Acus Sound through the operations you carry out on Acus Sound is controlled by Acus Sound Engineering S.r.l., which is registered at Via R. Stortoni, 12/D, 62019 Recanati (Mc) Italy, as the Data Controller.
What Personal Information about customers does Acus Sound Engineering S.r.l. gather?
The personal information we learn from customers helps us personalise and continually improve your online shopping experience. We use that data in particular to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records, generally manage your account and recommend products and services that may be interested for you. We also use this information to improve our online store and platform, to prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are some types of information we gather.
Personal information you give us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing our suggestions for you, improving our online store, and communicating with you.
Personal information automatically collected: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and obtain certain information automatically when your web browser accesses our website.
Communication via e-mail: Sometimes, in order to monitor communication we may receive a confirmation when you open e-mail from us. If you do not want to receive e-mail or other mail from us, please adjust your newsletter preferences and notification settings.
Personal information from other sources: We might receive personal information about you from other sources and add it to your account information.
Cookies: Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your device and to provide features such as product recommendations for you, personalized advertisements and storage of items in your Shopping Basket between visits.
Is the personal information gathered through our site shared with third parties?
Personal information about our customers is an important part of our work and we are not in the business of selling it to others. Therefore, we may disclose personal data only in the following cases, as described below.
Third party service providers: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), process credit card payments and providing customer service. They only have access to personal data needed to perform their functions. They will not use your personal information for any other purposes and further, they must process your personal data in accordance with this Privacy Notice and the Privacy regulations.
Protection of Acus Sound Engineering S.r.l. and other individuals: We release account information and other personal data only when explicitly required by the law; in order to enforce or apply our General Conditions of Use and Sale, and other agreements; or protect the rights, property or safety of Acus Sound Engineering S.r.l., our users and others. This includes exchanging information with other companies and organisations that deal with fraud prevention and credit risk reduction. Obviously, however, this does not include selling, sharing or otherwise disclosing personal information collected from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to companies, organizations and institutions located outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How secure is information about me?
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the financial institution that issued the credit card during order processing.
It is important for you to protect against unauthorized access to your password and to your computer.
Be sure to sign off when you finish using a shared computer.
By visiting our website you can access and update your account details and account activities.
As we mentioned before, at any time you may choose not to provide personal information, but then you may be unable to place an order or use some features of our website.
You can add and update some details in the personal section of your account. When you update information we always keep a copy of the previous version in our data base.
If you do not want to receive e-mail or other mail from us, please adjust your Newsletter preferences and notification settings.
Can children purchase from Acus Sound?
Minors are not allowed to purchase products from our website. Users under the age of 18 can only use the website of Acus Sound under the supervision of a parent or a guardian.
Information and reviews
If you still have any doubts concerning the Information Privacy of Acus Sound Engineering S.r.l., please send us an email.
Our business changes constantly, and as a result, our Privacy Notice and the General Conditions of Use and Sale will change to adapt to those circumstances. We may email you periodic reminders of our notices and conditions unless you have instructed us not to do it. If you have deactivated them, you should check our Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. In any event we stand behind the promises we make, and will never materially change our policies and practices. In the event, however, substantial changes may become necessary, we will inform you so you can express your consent to the changes.
Examples of personal information collected
Data collected directly from you
Most of the personal data you provide when you search for products, place orders or communicate with our customer service. For example, you give us personal information when you place an order on Acus Sound; provide us with personal data for your account (you may have more than one if you have supplied us with more than one email address when placing orders on Acus Sound); communicate with us by email, telephone or other means. So here is the data you give us: your name, address, telephone number, credit card information, the recipient’s personal information (including addresses and telephone numbers).
Data colleted automatically
Data colleted from other sources
Examples of the information we collect from other sources may include: updated delivery and address information from our shippers or other sources, so that we can correct our records, update our database and deliver your next purchase or communicate more easily; account information, data about orders an refunds; search results and links, including paid listings; credit risk data from financial institutions used to finance credit and other facilities to some customers, and also to prevent or detect fraud.
Data you can access to:
On our web site you can access to information such as, for example: updated information regarding recent orders; personal information (including, name, email, password, communication preferences); payment settings (including credit card information, gift vouchers, promotional codes, and financial statements); email notification settings (including Alerts, delivery availability notifications (delivery, costumed recommendations and newsletters); suggestions (including, product suggestions based on recent view history, the web browsing experience before placing an order and your saved favorites).
Cookies and Internet Advertising
Cookies and how we use them
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your device. For further information about the data controller, please visit the section regarding the treatment of personal data in our Privacy Notice.
To identify you when you log-in on our website so that we can make product suggestions, offer you customized display and offer you personalized contents and services.
To offer you contents, including interest-based advertising, adapted to your interests. The advertising is customized to your interests and preferences, as described in next section.
To keep track of your preferences so that we ca respect your preferences, for example the screaming of interest-based advertising. Usually, you can manage your preferences from your account.
To keep track of items that you add to your shopping basket.
To perform research and analysis aimed at improving the online contents, products and services of Acus Sound.
To prevent illegal activities.
To improve the security of the site.
Cookies and my browser settings
The Help function in the menu bar of most browsers will explain how you can keep your browser from accepting new cookies, how you can have your browser indicate when you have received a new cookie and how you can block the browser from receiving further cookies. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer.
General Conditions of Use and Sale
Acus Sound Engineering S.r.l. provides access to the website www.acus-sound.it/shop and offers products for sale in accordance with the following General Conditions of Use and Sale.
Please, we invite you to read these General Conditions carefully before using our website and purchasing any products.
By visiting our site and/or purchasing something from us, you agree to be bound by the following General Conditions. Furthermore, if you wish to use any services provided by us, now or in the future, you will be also subject to the Terms, Guidelines and General Conditions applicable to that specific service (“Service Terms”). In case of conflict between the General Conditions of Use and Sale and the Service Terms, the Service Terms shall prevail.
I) GENERAL CONDITIONS OF PRODUCT SALE
This section contains the terms and conditions of product sale through the Acus Sound website where Acus Engineering S.r.l. is the seller.
The display of products and services on our website is an offer to buy.
I you want to purchase one or more products displayed on our website, you have to add a product to your basket at a time, proceed to checkout after you have reviewed the items in your Shopping Basket and place the order.
Afterwards, it will come up a summary of the selected products and the total price, including the delivery costs.
You will be asked to select your delivery, shipping preferences, and payment method.
In the same web page you will find the button “Buy”. You need to click on the “Buy” button to place your order and then, your order will be considered as an offer to buy from Acus Sound Engineering S.r.l.
When receiving your order, we will automatically send you an email confirming receipt of your order (the “Order Confirmation Email”) which it does not confirm acceptance of your offer to buy the product. We are only confirming that we have received your order and undertook the process to verify the data and availability of the products requested.
We only conclude the contract of sale when we send you a confirmation email of acceptance of your order confirming to you that we have dispatched the product with the estimated delivery date (“Dispatch Confirmation Email”).
Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation Email relating to that product but only if the order is still not ready for the shipping process. Any product selected in an order of purchase that has not been accepted with a Dispatch Confirmation Email will not be part of the contract of sale.
All orders placed on our website need to correspond to the typical needs of a normal household.
2. RIGHT OF CANCELLATION, EXCEPTIONS AND RETURNS GUARANTEE POLICY OF ACUS SOUND ENGINEERING
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you received the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).
If a third party indicated by you (other than the carrier) receives the products, you can cancel your order from the day on which the third party receives the goods purchased.
You must inform us (Acus Sound Engineering S.r.l.) of your decision to cancel your order (i); you may submit your request according to the instructions available on our Customer Service, (ii) by using the function “Contacting us” or (iii) using this form. In case you use our Customer Service, we will communicate to you an acknowledgement of receipt by email. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the product to Acus Sound Engineering S.r.l. following the instructions given by our Customer Service.
For additional information on the scope of the right of cancellation and instructions, please contact our Customer Service.
3. EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the goods purchased and will also reimburse the delivery charges for the least expensive type of delivery offered by Acus Sound Engineering S.r.l, no later than 14 days from the day on which we received the above communication regarding the right of cancellation. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods to Acus Sound Engineering, whichever is the earliest. Please, notice that you must send back the products by following theinstructions given by our Customer Service no later than 14 days from the day on which you communicated your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the products returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the products).
4. EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right of cancellation does not apply to:
the delivery of products which are not suitable for return due to hygienic reasons or health protection if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
the supply of goods made to your specifications or clearly personalized;
the supply of goods which may deteriorate or expire rapidly;
services, if Acus Sound Engineering S.r.l. has fully performed the services after you expressly requested that we begin to supply the services and after you acknowledged that you would lose the right to cancel once we had fully performed them;
the supply of digital content (including apps, digital software, e-books, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
the delivery of journals, newspapers, or magazines with the exception of subscription contracts;
5. THE RETURNS GUARANTEE POLICY OF ACUS SOUND
Without prejudice to your statutory rights, all the products purchased from Acus Sound Engineering S.r.l. can be returned within 365 days of receipt of the products to us if the products are complete and are in an unused and undamaged condition. For sealed products we only take back the products in the unopened shrink wrap film or with an undamaged seal. The products are to be returned following the instructions given by our Customer Service.
According to this returns guarantee, we will refund the purchase price already paid by you but not the shipping costs of your initial purchase. Likewise the transport risk and return costs are borne by you. This returns guarantee is additional and does not affect your statutory rights and therefore does not affect your right of cancellation within 14 days as described above.
Details on returning products and examples can be found on the page Returns and Refunds.
6. PRICING AND AVAILABILITY
We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please, note that the estimated dispatching and delivery time are merely approximate and should not be relied upon as such. As we receive your order, we will inform you by email if any products you have ordered turn out to be unavailable.
Despite our best efforts, a small number of the products in our catalogue may be mispriced. We will always verify pricing when processing your order and in the dispatching process. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If we have made a mistake and the price on the website, is lower than the product’s correct price of sale, we will not be able to accept your order. In this case, you may place a new order to purchase the product at the correct price of sale.
All prices are inclusive of VAT, unless stated otherwise.
When ordering products from Acus Sound for delivery outside of Italy you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and we cannot estimate the costs. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our website you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care how your personal data is treated and shared. We would like our international customers and our customers who dispatch abroad to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
8. PRODUCT GUARANTEES AND LIMITATION OF LIABILITY OF THE PRODUCTS SOLD BY ACUS SOUND
The Legal Guarantee on products sold by Acus Sound Engineering S.r.l. applies only when the buyer is a consumer on a non-professional basis and not a professional buyer in accordance with Directive 1999/44/E on certain aspects of the sale of consumer goods and associated guarantees.
Purchasing in quality of a "consumer", you benefit from the Legal Guarantee that traders selling consumer goods are obliged to meet by law ("Legal guarantee").
Sellers of products – and Acus Sound Engineering S.r.l. is a seller – are obliged to guarantee to consumers that products are in conformity with the relevant contract of sale.
According to the law, when the Legal Guarantee applies, you are entitled to ask for faulty goods to be repaired or replaced free of charge or may instead ask for an appropriate price reduction if the product cannot be repaired or replaced or ask to dissolve the contract. Acus Sound Engineering S.r.l. is liable for any defects of conformity that appear within 2 years from the date of delivery. You must inform the seller of the fault within two months of discovering it.
Please find further information about your statutory rights and its practical use with some examples visiting our Legal Guarantee Section, or contacting our Customer Service.
If you find a conformity fault in the goods purchased on our website within 2 years from the delivery date, please contact our Customer Service.
Acus Sound Engineering S.r.l. declines every responsibility in case the item delivered is not compliant with the laws of the country in which it is delivered within the bounds of the law.
Acus Sound Engineering S.r.l. will not be responsible for non-substantial differences between the goods, its illustrative images and the descriptions published on our web site.
Unless malice or intentional wrongdoing, we are only responsible for any direct and predictable damage at the conclusion of the sales contract. We are therefore not responsible for any contingent loss, missed gain or any other damage which is not direct and immediate consequence of our negligence or which can not be predictable before the conclusion of the sales contract.
Acus Sound Engineering S.r.l. will not be held responsible for any third party obligations that may offer commercial guarantees, arising in connection with the products for sale on the website.
II) WEBSITE CONDITIONS OF USE
9. YOUR ACCOUNT
If you use our website, you are responsible for maintaining confidential your log-in and password, and for restricting access to your computer in order to prevent unauthorized access to your account. You accept the responsibility for all the activities made from your account and your password. You should take all necessary steps to ensure that your password is kept secure and confidential and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner.
Please, make sure that the details you provide us with are correct and complete, and you should inform us of any changes to the information you have provided when registered. You can access and update the information you have provided us with, in the Your Account area of the website.
Please check that all the details you provide us with are correct and true. We also inform you that you will be responsible for any false or misleading statements made in your account with Acus Sound Engineering S.r.l., that may even lead to criminal responsibility.
We reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders at our discretion, within the bounds of the law. If Acus Sound Engineering S.r.l. cancels an order, there will not be charged any costs.
We are aware of the importance of personal data for you, and we adhere strictly to the regulations under Data Protection Law. Please, read our Privacy Note carefully to understand our views and practices regarding the treatment of personal information when visiting our website and see our contacts details in order to obtain further information regarding the treatment of personal data.
11. ACCESS TO THE WEBSITE
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. Acus Sound Engineering S.r.l. will attempt to limit the frequency and duration of any such suspension or restriction.
12. LICENCE FOR WEBSITE ACCESS
Acus Sound Engineering grants you a limited right to access and make personal use of this website and not download (other than for page caching purposes) or modify, or any portion of it , except with the express written of Acus Sound Engineering S.r.l. The right to access our website does not include any resale or commercial use of our site, its contents, nor the right to collect and use of any product listings, descriptions, or prices, any derivative use of this website or its contents, nor allows you to download or copy any account information for the benefit of another merchant, nor any use of data mining, robots, or similar data gathering and extraction tools, including data mining and robots.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, transmitted or otherwise exploited for any commercial purpose without the express written consent of Acus Sound Engineering S.r.l.
You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layouts, or formats) of Acus Sound Engineering S.r.l. without our express written consent. You may not use META tags or any other "hidden text" which utilize the company name or trademark of Acus Sound Engineering S.r.l., without our express written consent. Any unauthorized use terminates the permission or license granted by Acus Sound Engineering S.r.l.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Acus Sound as long as the link does not portray Acus Sound Engineering S.r.l. and its products and services in a false, misleading, derogatory, or otherwise offensive matter. You may not use our logo or other proprietary graphic or trademark as part of the link without our express written consent.
13. YOUR CONDUCT
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Acus Sound Engineering S.r.l. are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
Per nessuno dei seguenti scopi é possibile usare il Sito:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
to send, use or reuse any material that is illegal, offensive, abusive, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance or inconvenience
14. DEFAMATION CLAIMS
If you believe that any content of our website or its sales advertising contains a defamatory statement, please notify us immediately using our Customer Service.
Once this procedure has been followed we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
15. AUTHORS’ RIGHTS AND DATABASE RIGHTS
All content included on the website, such as text, graphics, logos, button icons, images and audio clips, digital downloads, data compilations and software, is the property of Acus Sound Engineering S.r.l. and is protected by international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Acus Sound Engineering S.r.l. and is protected by international copyright and database right laws. All software used on this website is the property of Acus Sound Engineering S.r.l. and is protected by international copyright and author' rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Acus Sound Engineering S.r.l ‘s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without the express written consent of Acus Sound Engineering S.r.l. You also may not create and/or publish your own database that features substantial parts of this website (e.g. product listings and prices) without our express written consent.
16. INTELLECTUAL PROPERTY CLAIMS
Acus Sound Engineering S.r.l. respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow are intellectual property claim procedure and contact our Customer Service.
III) COMMON CONDITIONS RELATED TO THE USE AND SALE OF PRODUCTS
Acus Sound Engineering S.r.l. does not sell products to children. If you are under the age of 18, you may use the website of Acus Sound only with the involvement of a parent or a guardian.
18. ELECTRONIC COMUNICATIONS
When you visit our site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Acus Sound Engineering S.r.l. will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of products by us to you was formed. Acus Sound Engineering S.r.l. does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
20. ALTERATION OF SERVICE
We reserve the right to make changes to our website, policies, and these General Conditions of Use and Sale at any time in order to offer new products or services according to new laws. You will be subject to the terms and policies of the General Conditions of Use and Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
21. EVENTS BEYOND OUR RESONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these General Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
23. GOVERNING LAW AND JURISDICTION
These conditions are governed by and construed in accordance with the laws of Italy and the European Community. You agree to submit to the non-exclusive jurisdiction of the Italian courts.
Where does Acus Sound Engineering S.r.l. ship its products?
Acus Sound Engineering S.r.l. ships to the following countries inside the European Union: Bulgari, Cyprus, Croatia, Estonia, Finland, Leetonia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, and Hungary.
For further information regarding shipping restrictions, please contact our Customer Service.
What are the shipping costs?
Shipping costs vary and there will be within a minimum of €30 and a maximum of € 120.
The shipping costs are the same for all the shipping destinations. If you place more than one order, the shipping costs will be charged for each order placed. Orders will not be automatically combined if they are delivered to the same delivery address.
Please, notice that we will only take payment for the price of the order, using the selected payment method, when your order is ready for shipping. If we have problems charging your chosen method of payment, the shipment may be delayed. If we are not able to dispatch your order for any reasons, the price will not be charged to you.
When will I receive my order?
For items stocked in our warehouse at the time of placing the order, we aim to process orders and dispatch them within a few hours of receiving an order up to 5 working days.
If your order contains multiple items, they may be sent separately in more than one delivery.
Once your items are dispatched, you will receive a dispatch notification email confirming the details of the product you bought and the estimated delivery time to your address.
Notice: If your order contains large volume items, you will see the estimated delivery time in the dispatch notification email but the delivery time will be confirmed by the courier that may contact you in order to make an appointment.
My parcel has not arrived
Please check the section My Orders in the My Account section to be sure that your order has been dispatched. When we dispatch your order, we will send you a dispatch notification email with the estimated delivery time to your chosen address.
If your order has been dispatched, you will find the information regarding the courier that delivers your parcel in the section My Orders and the dispatch notification email. Furthermore, you may track your order in the courier’s web site.
Please contact us if your order does not arrive by the scheduled date and the courier does not know where your parcel is.
About delivered parcels that you have not receive
If tracking your order, you can see the parcel has been delivered, we suggest you to verify if the courier has not delivered the parcel to the building porter (in case, there is one) or a neighbour. Otherwise, please contact us.
About undeliverable parcels
Occasionally parcels are sent back to Acus Sound Engineering S.r.l. when a courier returns a parcel as undeliverable. Your order might be returned as undeliverable for several reasons:
Wrong address: If the address is incorrect or is not recent, the goods will be notified ad stored package for a short time depending on the courier. Then, the package will be automatically returned to our distribution center. Please double-check the delivery address carefully when placing your order.
Post-Office Box addresses: If the format chosen for the delivery to a Post-Office Box is different from the standard format, the parcel might have been sent by a courier that does not deliver to Post-Office Boxes. In order to send a parcel to a Post-Office Box, please double check you write “Post-Office Box “next to the numbers in the address blank on the form.
Other address issues: If the order has been shipped to a prison or a military address, our couriers may have not received the authorization to deliver the goods.
Illegible shipping label: The shipping label could become illegible during shipment, but this happens very rarely.
If you already know that your order has not been delivered or you have not received any notification of its return to our distribution center after 2 weeks of the expected delivery date, please contact us.
My product isdamaged/defective/wrong
Please, contact our Customer Service to know how to return your product. You will benefit from our suggestions and obtain a full refund if the return is a result of a defective, damage or wrong item.
If the product you purchased from the Acus Sound Engineering S.r.l.’ s site has been delivered damaged, defective or is not the product you ordered or is not in conformity with the sales contract you may also claim using the Legal Guarantee. For further information, please visit the section regarding the Legal Guarantee.
How can I return my order?
If you would like to return your order, please contact our Customer Service to obtain the relevant information.
Every product that Acus Sound Engineering S.r.l. sells to consumers is protected under the Legal Guarantee on the sale of consumer goods for any products that lack in conformity with the contract of sale for a period of two years after the delivery of the goods.
What is the Legal Guarantee?
What is the duration of the Legal Guarantee?
Do I have rights to the Legal Guarantee?
Against whom can I enforce the Legal Guarantee?
What rights does the Legal give me?
What should I do in the presence of a conformity defect?
What is the Legal Guarantee?
It is the guarantee on the sales of consumer goods under the EU Directive, also known as "guarantee of conformity", which protects you if the products purchased have conformity defects respect to the sales contract (“Legal Guarantee”).
For example, this happens, when products function badly, are faulty, they cannot be used according to the methods declared by the seller or for the purposes for which products of the same type are generally used, do not have the characteristics or qualities promised by the seller or do not respond to the use for which they were purchased.
To obtain Legal Guarantee for any products sold by Acus Sound Engineering S.r.l., please contact our Customer Service.
What is the duration of the Legal Guarantee?
The Legal Guarantee covers conformity defects which occur within 24 months from the date of delivery of the product you have purchased, even if on that date the defect was not immediately noticeable. For the claim to be valid, the seller must be informed of the presence of the defect within 2 months from detection of the same.
Unless proved otherwise, it is assumed that any conformity defects which occur within the first 6 months from the date of delivery of the goods already existed on that date, unless this presumption is incompatible with the nature of the goods or the nature of the conformity defect.
We recommend that you always save your sales invoice, which is included in the packaging of the product, as well as confirmation documents regarding shipment and delivery of the product.
Do I have rights to the Legal Guarantee?
Only the consumer has rights regarding the Legal Guarantee, i.e. those who buy products for non-business purposes. For example, if you purchase a laptop computer solely for your own personal use, you are entitled to the Legal Guarantee. If this is not the case and you purchase it for your business, the Legal Guarantee does not apply.
Against whom can I enforce the Legal Guarantee?
If you are a consumer you have the rights under the Legal Guarantee against the seller of the product, even if the seller is not the producer. For the products purchased from us, Acus Sound Engineering S.r.l. is directly responsible.
What rights does the Legal Guarantee give me?
If the product you have purchased has a defect covered by the Legal Guarantee, you are entitled, without having to incur any expense, to the repair or replacement of the defective product by the seller. You have the right to a price reduction or termination of the contract in the following cases: (a) if replacement or repair of the product are not possible or are excessively expensive, (b) if the seller has neither repaired or replaced the product in a reasonable period of time, or (c) if the replacement or repair of the product has caused you significant inconvenience. To determine the amount of reduction of the price or amount to which you are entitled, in these cases the use you have made of the product is taken into account. Keep in mind that a minor defect, for which it was not possible or is too costly to repair or replace does not give the right to terminate the contract.
What should I do in the presence of a conformity defect?
If the product you have purchased from Acus Sound Engineering S.r.l. has been delivered damaged, is faulty, is not what you ordered or however is not in conformity with the sales contract, please contact our Customer Services. Our Customer Service operators will help you solve the problem with the product you have purchased.
If it emerges that the problem derives from a conformity defect, proceedings will be opened in your name and you will be given a code for the repair or replacement of the faulty product free of charge.
Remember that, in the case of replacement, we will deliver the replacement product within a reasonable time period and you must return the non-conform product to us within 30 days from the delivery date of the replacement product.
Returns Policy of Acus Sound Engineering S.r.l.
You may return any goods purchased from Acus Sound Engineering S.r.l. for any reason within 365 calendar days from the delivery date, except where prohibited by applicable law. To verify the exclusions applied, please visit the page Right of Cancellation.
If you have purchased the goods as a “consumer “and you return the products within 14 calendar days from the delivery date we will give you a refund for:
The cost of the product purchased that you are returning.
The delivery costs paid to have the item delivered (we will refund the cost of the least expensive type of standard delivery offered by us).
Instead, if you return a product after 14 calendar days but up to 365 calendar days from the delivery date, or otherwise if you buy the products as a” professional buyer” we will only give you a refund for the cost of the product .
In all the cases where you return a product using your right of cancellation, the direct cost of returning these goods will be at your own expense.
To make returning an item to us easier, items should whenever possible be returned in their original packaging, including: internal protections bags, packages, cardboard boxes and labels. If the returned goods are damaged due to unreasonable wear and tear of the product which is not necessary to establish the nature, characteristics and functioning of the products, the loss of value may be deducted from any reimbursement.
If you return a product that contains items that are classified as hazardous, please follow the instructions described in the specific section.
How to return a product
To start the return process, please contact our Customer Service. In this page you will find the detailed complete instructions. You may package and ship your return following these easy steps:
1 Include a copy of your invoice (original or copy) that you will find inside the package.
2 Package your items.
3 Use whenever possible, the original cardboard box of Acus Sound Engineering S.r.l. along with the original packaging.
4 Send your package using a courier of your choice or the post office. If the product is returned to us under the right of the Legal Guarantee of conformity, we will refund you the cost of your return shipping costs.
5 To make sure you receive the correct refund, please do not put in the same package items belonging to other orders.
We recommend keeping a copy of the return shipment confirmation.
Returning products that contain hazardous materials
Some products are classified as dangerous goods under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR). They are products that contain substances which are flammable, pressurized, corrosive, damaging to the environment or harmful. Due to their nature, these products are subject to specific guidelines and delivery restrictions.
If the item you want to return contains damaged lithium batteries please detach them from the item before returning the product. If the damaged battery can't be detached, please dispose it in the nearest recycling centre and contact our Customer Service for further information. Be aware that Acus Sound Engineering S.r.l. reserves the right to request proof of such disposal at any time, so please make sure that you obtain appropriate evidence from the recycling centre you use.
Returning products due to an error, damage or defects
For items that need returning due to an error on our behalf or because they are damaged or defective items, or the order was incorrect and it has been impossible to repair it, we will refund the cost of the item, delivery costs incurred in sending the item to you, and the costs of returning it to us.
Acus Sound Engineering S.r.l. will check over all items returned as damaged or defective. In the event that we disagree with the damaged/defective goods claim, we reserve the right to charge you for the shipping costs and re-charge you for the item. For further information, please contact our Help page regarding the Law Guarantee.
Returning products within 365 days
You can return the items purchased from Acus Sound Engineering S.r.l. within 365 calendar days from the delivery date. In this case, we will refund the price paid for the item. We will not refund the delivery costs incurred in sending the item to you. We will not reimburse the shipping costs of returning the product to Acus Sound Engineering S.r.l and they will be at your own expense.
Therefore does not affect your right of cancellation within 14 calendar days from the delivery date. For further information, please check the paragraph regarding our Returns Policy.
The shipping costs of returning products
The shipping costs of returning products are the costs incurred to send back your products to Acus Sound Engineering S.r.l. If you are not happy with the product you purchased and you want to return it according to our Returns Policy, you may send back the product using our Customer Service. The shipping costs of returning the product will be at your own expense.
If you want to return a product because it has been delivered damaged, is faulty or is the wrong product, or is not in conformity with the sales contract, you may return it using our Customer Service. In this case, we will reimburse you in full on receipt of the returned goods in our warehouse. In order to obtain the refund, please keep a copy of the receipt issued by the post office or courier. We will ask you to send it by email with a pdf attachment.
For further information about returns, please visit our Help page regarding Returns and Refunds.
The shipping costs
The shipping costs are the delivery costs of your order that will be added up to the total cost of your order during the checkout process. This sum will be shown on the confirmation order page, in the box “Buy”and the total cost of your order.
For further information, please check Help page What are the shipping costs?
Our refund policy
When returning products, the quantity and method of the refund may vary depending on whether products have been returned under the Legal Guarantee of conformity or under our Returns Policy.
When and how will I be reimbursed?
The refund will be issued using the same method of payment chosen at the time of the purchase.
Your refund will be issued within 3-5 working days from the date we receive the item you have decided to return to the given address. We will email you a refund confirmation once the refund has been issued.
Note: please, keep in mind that from the date you send back the item to the date it arrives to our Returns Centre it may take about 2 weeks.
Check the return or refund status
You may check the status of your return goods by contacting our Customer Service. If you have not received a refund or reimbursement after 2 weeks from the date you sent back the products, please contact us to receive further assistance.